Question authority

Ooma works with your existing corded or cordless home phones. Use your phone exactly like before - only now you don't have to worry about the bill!

Nope. Unlike some other services, Ooma lets you call anyone, at any number, anywhere in the US without charge.

In most cases, yes, Ooma can transfer (port) your existing phone number to Ooma. Normally there is a one-time processing fee of $39.99, but if you sign-up for an annual subscription to Ooma Premier ($119.99/yr), we'll waive the porting fee. To confirm that your number can be transferred, please click here.

Please note that porting typically takes up to three weeks and you must keep your current phone service until the transfer is complete.

No, Ooma is a standalone, low-power, always-on device that works independently of your computer. This saves you from the hassle of installing anything on your computer and from having to leave your computer turned on to make and receive calls. That alone could save you up to $20 per month in energy costs!

The Ooma Hub bundle has list price of $249.99. This includes an Ooma Hub, Ooma Scout, and a 60-day free-trial of Ooma Premier, Ooma Telo has list price of $249.99 and a 60-day free-trial of Ooma Premier

Like all other "unlimited services" such as cell phone data plans and other VoIP services, we do have a limit of 5000 minutes per month (for outbound calling) that we can enforce on a case by case basis in the event that a subscriber is clearly abusing the service (i.e. call centers, commercial purposes, etc.). We have never terminated a customer that has used the service for residential purposes.

You can learn more about this in this blog post.

The Ooma system has been architected to deliver exceptional voice quality and reliability, giving you the crisp, acoustic performance of a landline, without the associated fees. Our customers report that Ooma delivers "excellent voice quality," "better than landline." This is one of the areas in which we truly excel.

The Ooma Hub device is the brains of the Ooma system and must be installed for the Ooma service to work. The Ooma Scout device extends the power of Ooma to other areas of your home. It also gives you access to the Instant Second Line feature (part of Ooma Premier). Simply connect the Ooma Scout device to a standard phone jack, a power outlet, and a regular home phone.

Definitely! The Ooma system works with or without a basic landline. All you need is a high-speed Internet connection and a home phone.

Absolutely! The Ooma system is flexible enough to work with or without a basic landline. All you need is a high-speed Internet connection and a regular home phone. Best of all, you can call a member of our customer support team if you wish to drop your landline later. Keep in mind that if you wish to move your current phone number to Ooma, you'll need to allow three weeks for porting, and a one-time porting fee may apply.

You can take the Ooma system and your Ooma phone number anywhere you move in the US. And if you have ooma Premier, you can keep your existing Ooma number AND choose a new phone number in your new calling area at no extra charge. Just be sure to login to the Ooma Lounge and update your E911 service address after you move.

Note: If you wish to change your existing Ooma phone number, you can contact Ooma Support to select a new number in your desired calling area for a one-time charge of $11.99.

In the event of an Internet outage, you won't hear the signature Ooma dialtone and the Ooma Tab or Logo will turn from solid blue to blinking red. If you're using the Ooma system without a landline, you won't be able to make calls until your Internet service is restored. If you're using the Ooma system with a landline back-up, you'll be able to make calls (although you may incur calling charges from your landline service provider).

Also, with an Ooma Premier subscription, you can configure the "Call forward on Internet outage" feature to ring another phone number in case of a power outage.

Of course! Just connect these devices to your landline through a standard phone jack without routing through the Ooma system (although you may incur monthly charges from your local phone company).

Absolutely. All Ooma devices come with a one-year limited warranty for material defects. This means, we'll replace or repair your Ooma device for one year from the date of purchase. You can extend the one-year warranty to three years for the one-time fee of $69.99. This option is available any time during the first year of service. To purchase an extended warranty, please call a member of our customer support team at 1-888-711-6662.

Ooma provides inbound caller-ID at no extra charge for all calls that come in on a number you've selected from Ooma or a number you've ported to Ooma. If you're using the Ooma system with a landline back-up, however, you'll need to get inbound caller-ID from your landline phone company.

Ooma also provides outgoing caller-ID at no extra charge. By default, during activation, your caller-ID will be set to use your last and first names. If you wish to change or personalize an existing outgoing caller-ID name at a later time, you can choose to do so for a one-time charge of $11.99. Acceptable caller-ID names contain some combination of your first name, last name and/or your home business name. New requests and changes for outgoing caller-ID name are processed within 5 business days.

The Broadband Answering Machine feature lets you hear messages, screen and intercept calls, and set privacy settings at the touch of a button, like Send to Voicemail and Do Not Disturb. You can also visit the online Ooma Lounge to hear voicemail, set up notifications to email/SMS, and manage your voicemail preferences. Some of the features of the Broadband Answering Machine, such as message screening, Do Not Disturb, and Send to Voicemail, are available with an optional subscription to Ooma Premier.

Ooma makes three-way conferencing easy! Once you're on a call, simply press the second line button to make or take a second call. Then press down both line buttons at once, and you've got yourself a three-way call! Please note that this feature is part of the Ooma Premier package and is only available with an annual or monthly subscription.

No, the current system does not support cell phones.

Andrew Frame, formerly of Cisco Systems, is our founder. The Ooma Management Team includes seasoned leadership from Lexar, Sling Media, Apple, Cisco and TiVo®:

* Eric Stang, CEO, formerly of Lexar
* Andrew Galligan, Chief Financial Officer, formerly of Reliant
* Rich Buchanan, Chief Marketing Officer, formerly of Sling Media
* Tami Bhaumik, VP Corporate Marketing, formerly of Sling Media
* Aaron Duran, VP of Sales, formerly of Sling Media
* Toby Farrand, VP of Engineering and Operations, formerly of Apple
* Dennis Peng, VP of Product Management, formerly of Cisco

Our board of directors includes:

* Andrew Frame, Founder and Chairman of the Board
* Keith Krach, Co-Founder, Former Chairman and CEO of Ariba
* Russ Mann, CEO of Covario
* Sean Parker, Chairman, Philotic, Inc. (Project Agape) and Managing Partner, The Founders Fund
* Tim Weingarten, Consultant to Worldview and CEO of Visage
* James Wei, General Partner of Worldview Technology Partners

Draper Fisher Jurvetson, The Founder's Fund, Worldview Partners, Draper-Richards and WI Harper.